Tarek Hoteit - profile
Specialties
Information Technology development, social networking solutions, enterprise & consumer telecommunication ordering solutions, business and statistical analysis, corporate finance, financial management, human psychology, cognitive behavior in risk & decision making.
Experience
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Senior Technical Manager - Applications Development & Production Support - Verizon Business
January 2008 - Present
- Leading a 40+ 24/7 production support and development team between United States, Argentine, and India to support 97% of Fortune 500 enterprises as well as US government agencies ordering IP-based network products and services from Verizon Business.
- Maintain business ordering stability through stringent control and supervision of Verizon IT-developed solutions during package-and-close as well as end-to-end development and testing.
- Development of integrated social networking solutions within telecom. enterprise ordering systems for collaborative efficiencies in sales, order entry and provisioning activities.
- Architect and manage defect resolution processes that include business rule validations plus correction of clients' activities in ordering Verizon Business products, such as VOIP, voice, data and IP services, as well as code fixes under a Java, Oracle, and XML-based SOA platform.
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Technical Manager - Tools Development & Production Support - Verizon
2001 - 2008
- Lead technical support teams in fast path to recovery for business-critical self-serve (.com, voice portal) and call-center-assisting applications during IT system outages condition.
- Lead technical development of system monitoring and automation tools as well as extended vendor ones for end-end availability monitoring and health checks of mission-critical desktops, websites and legacy systems.
- Lead technical development of web dashboards that stream mission-critical data from multiple data sources through XML feeds, custom adapters and vendor-based APIs to correlate business and systems data, generate analytical reports for executive decision making, as well as provide 24/7 virtual monitoring consoles and real time alerts for frontline support and help desks.
- Founded and developed an artificial instant messaging user (BOT) that services Verizon personnel with instant information and productivity tools through pattern recognition
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Development Manager - KnowledgeView
January 1999 - January 2001
- Lead development of a library system with ability to automatically generate a compile ready-publish and preformatted bibliography book at a printing press. Solution includes a smart-search engine with thesaurus features, as well as editorial features for library patrons.
- Shared development and enhancement of content management and syndication systems that feature automated collection, data parsing, and pattern matching of news/images from various news agencies.
Education
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Walden University
PhD Student , Finance , 2008 - 2011 (expected) ; concentration Behavioral Finance
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The University of Dallas
Masters of Business Administration (MBA) , Corporate Finance , 2003 - 2006
- American University of Beirut
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Bachelor of Science (BS) , Computer Science , 1992 – 1998
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Activities and Societies: 1996 Math and Computer Science Student Society President
Contact
please email at ( hoteit at gmail.com ) or call at +1 (469) 619-5577 (leave voicemail) or on LinkedIn
Labels: personal